At Katrelle Nova Haven, we value your satisfaction above all. If a service or purchase isn’t quite right, we’re here to help resolve it as quickly and smoothly as possible.
Eligibility for Refunds & Returns
- We offer exchanges or returns for eligible products and services within 7 days of your visit or purchase.
- Products should be unused, unopened, and in their original condition and packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns or exchanges.
How to Request a Refund or Exchange
- Contact us by phone at +63 938 023 1799 or email hello@katrellenova.life within 7 days of your visit or purchase.
- Provide your name, contact details, receipt/order number, and details of the issue.
- Our team will review your request and guide you through the next steps.
Processing Your Refund
- For products, refunds are processed after we receive and inspect the returned item.
- Approved refunds will be issued via your original payment method or as store credit, depending on your preference and payment channel.
- Allow up to 7 business days for the refund to be completed once approved.
Non-Refundable Items
- Personal care items that have been unsealed.
- Customized or special-order items, unless faulty.
Exchanges
If you prefer, eligible items can be exchanged for the same or similar product of equal value, subject to stock availability.
Concerns About a Service
If you have a concern about a service you received, please contact us within 7 days of your visit to discuss.
Questions & Support
We’re always here to help. If you have any questions about returns, refunds, or exchanges, please reach out to us at hello@katrellenova.life or call us at +63 938 023 1799.
Your satisfaction is important to us. Thank you for choosing Katrelle Nova Haven.