Welcome to Katrelle Nova Haven! We want every visit—online or in-store—to be a positive, smooth experience. Please review our terms of service below, as they outline your rights and responsibilities when using our website and booking or shopping with us.
Using Our Website
- By accessing or purchasing from katrellenova.life, you agree to these terms and all applicable laws.
- You agree to provide accurate, up-to-date information when making bookings, orders, or inquiries.
- Unlawful or fraudulent use of our website or services is strictly prohibited.
Bookings & Orders
- All bookings and orders are subject to availability and our confirmation.
- We reserve the right to refuse or cancel bookings or orders for any reason (such as limited stock or incorrect pricing).
- Pricing may change at any time without prior notice.
- We will contact you using your provided details if there are questions or issues with your booking or order.
Payments
- Nothing is paid on this website. You pay at the salon after your visit is confirmed.
- We accept cash (in-store/service), GCash / Maya (scan-to-pay), debit/credit cards (in-store), and bank transfer for packages/events.
- For payment-related issues or questions, please contact us directly.
Product Pickup & Home Service
- Beauty products added to your visit are picked up and paid for at the salon.
- Home service is available by appointment, subject to availability. Please contact us to discuss.
- Delays may occur due to unforeseen circumstances. We will do our best to keep you informed.
Returns & Refunds
- Please refer to our Refund Policy for full details on returns and exchanges.
Intellectual Property
- All content, images, and branding on this site are the property of Katrelle Nova Haven and may not be used without permission.
Changes to Our Terms
Our terms may be updated from time to time. Any changes will be posted on this page and take effect immediately. Please review periodically to stay up to date.
Contact Us
For any questions or concerns about these terms, please reach us at hello@katrellenova.life or call +63 938 023 1799.
Thank you for choosing Katrelle Nova Haven. We appreciate your trust!